Contact center operations run on manual workarounds. We build the software that replaces them.

Intentt builds focused software products that give operations leaders visibility, speed, and control over their teams.

Qualate brings structure to quality management — and it's the foundation for a product portfolio built around how contact centers actually operate.

Company

Contact center software is dominated by large platforms and systems integrators. We are neither.

We are a product company: we own what we build, we sit close to the customer, and we iterate based on what teams actually need to run.

We own what we build

No services arm, no custom integrations for hire. We build products with long-term roadmaps, direct founder accountability, and deliberate iteration.

Built for how contact centers actually work

QA cycles, agent coaching, escalation workflows, performance reporting — we build for the operational reality, not a generalized use case.

AI applied to operational problems

We use software and AI where they reduce manual work, surface patterns faster, and help supervisors act without waiting on reports.

Segment

Contact center operations are complex, high-volume, and underserved by software that understands the work.

We build in a segment where the gap between what teams need and what tools provide is wide — and closing that gap is a durable opportunity.

Quality and performance management

QA teams spend hours on manual review, scoring, and follow-up. We build tools that make the full quality cycle visible, faster, and actionable.

Multichannel conversation management

Agents work across voice, chat, and email under constant pressure. We focus on the systems that help supervisors keep pace without adding overhead.

Supervisor and operations tools

Supervisors need real-time signals, not end-of-week reports. We prioritize dashboards, alerts, and workflows built for the pace of a live operation.

Qualate

Qualate: quality management built for contact center operations teams.

Quality management in most contact centers is still manual, inconsistent, and disconnected from how supervisors actually spend their time. Qualate changes that.

Flagship product

Qualate

Qualate replaces manual QA spreadsheets with a structured quality management workflow — scoring, feedback, calibration, and reporting in one place.

For QA analysts, team leaders, and operations managers running quality programs in contact centers.

Open Qualate

Roadmap

Building the operating layer for contact center teams.

Qualate is the starting point. The roadmap is a suite of focused tools for the workflows contact center operations teams depend on every day.

Deepen Qualate's quality management capabilities

Expanding scorecards, calibration workflows, coaching loops, and reporting depth — becoming the definitive QA tool for contact center teams.

Move into adjacent operational workflows

Workforce adherence, supervisor dashboards, escalation management — the next products address the operational gaps that appear right next to quality management.

Build the operating layer for the segment

A coordinated product suite that covers the full operational picture — giving contact center leaders tools built for the complexity they actually manage.

Who We Are

Founders who have worked inside the operations they are building for.

Intentt is founder-led and stays close to customers — the same founders who defined the roadmap are the ones running product, delivery, and commercial conversations.

Operating model

Founders are the product owners, the first sellers, and the primary customer contacts — not a layer removed from what gets built and shipped.

Founder profile

Background in QA operations, contact center technology, and CX platform deployment — experience gained inside the environments where Intentt products are used.

Technical foundation

Built for enterprise deployment — multi-tenant architecture, contact center platform integrations (telephony, CRM, WFM), and a product development cadence that keeps pace with operational needs.

Montevideo, Uruguay

Product strategy and delivery

Barcelona, Spain

Business development and partnerships

Fernando Rodriguez

Co-Founder | Intentt

Fernando leads product strategy and delivery from Montevideo, aligning company roadmap decisions with customer needs and rollout priorities.

Sebastian Marichal

Co-Founder | Intentt

Sebastian leads business development from Barcelona, shaping market conversations, partnerships, and commercial growth.

Tell us what you are building or solving.

Reach out if you want to evaluate Qualate, discuss contact-center operations, or explore how Intentt can fit your business.

Prefer email? hello@intentt.ai